"Our booking was for 2345hrs. At 11,45am we were pn thetrain from Manchester when we had missed phone calls and text messages from the driver asking where we were. We replied to both the driver and the office that you were 12 hours too early. We received no reply from either. When we go to Liverpool, we telephoned the office and were told that it was all sorted. An earlier reply would have put our minds at rest. Because of the Eurovision Song Contest, the driver found it difficult to meet up with us, which was understandable. The driver himself was very good. We have already given him a small tip. "